Canvas Getting Started: Troubleshooting Announcement Delivery to Email

How to Troubleshoot Announcement Notification Issues

Before you begin troubleshooting, please check your Notification settings to confirm that you have enabled Announcements Created by You. 

The guide, Adjusting Notification Settings, demonstrates how to do this.

This notification setting enables you to receive announcement postings to your @georgefox.edu email. After you perform a troubleshooting task below, and submit a post in the course Announcements, you will move to your @georgefox.edu email account to watch for the arrival of the notification email.

Troubleshooting Tip 1: Publish the Course Site

Publish the Course before you begin posting in Announcements.

Troubleshooting Tip 2: Check the Course Start Date

• Enter the course site
• In the course navigation menu select Settings
• Select the Course Details tab
• Scroll down to the Participation section and confirm that the Course Start Date has occurred
  • If you need to change the Course Start Date, click on the Participation dropdown menu and select Course
    
    
  • This allows you to change the Course Start Date
  • Scroll to the bottom of the Course Details page and Save

Troubleshooting Tip 3: Update Navigation Settings

• Enter the course site
• In the course navigation menu select Settings
• Select the Navigation tab
• Locate Announcements and click on the three vertical dots to select Disable
• Scroll to the bottom of the page and Save
• This will take you to the Course Details page. Scroll to the bottom of that page and Save
• Select the Navigation tab
• Locate Announcements and click on the three vertical dots to select Enable
  • Optionally, you can also move Announcements in the list order. Click on the three vertical dots and select Move.
• Scroll to the bottom of the page and Save
• This will take you to the Course Details page. Scroll to the bottom of that page and Save

Troubleshooting Tip 4: Always Use +Announcement

Click on +Announcement to begin each announcement posting 

Do not click on Reply. Even though faculty receive all replies made in Announcements, students never receive Reply postings.